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Methods, Concepts, Case Studies and Standards in Business Process Management and Workflow  The next BPM & Workflow Handbook will be launched on the 18th of June 2009.The question, "How can governments manage change organizationally and be agile operationally?" is answered in this special spotlight on BPM in Government worldwide with specific emphasis on the USA government where agencies, armed forces, states and cities are facing almost insurmountable challenges. This is a book for business people who just want to understand the how and why of process automation and integration in simple non-jargon terms. It is also for the technical person looking for current insights into where BPM standards are heading, how others are managing implementations and more. Included in this book is a chapter by Marietjie Lancaster (GE: Group Strategy, SAPO), Carien Venter (Chief Management Analyst, SAPO) and Dr. Michelle Booysen (MD Petanque Business Specialists). The chapter details how the South African Post Office developed a structure in support of the new business model to achieve strategic goals. A project that was accomplished through comprehensive process facilitation and analysis. Order the book or read more about it here. Labels: bpm, case study, methodology, ProcessStep, strategic goals Posted on Thursday, May 14, 2009 Introducing TenStep Project Management Organizations have 1 thing in common: they all manage projects. That's not an easy task though, if it's not your core business. So why reinvent the wheel, if there's a solution available that has been succesfull for numerous organizations, worldwide? Watch this video to understand how TenStep could benefit your company:  Through the TenStep SDO we offer a holistic service that besides our project management expertise brings you strategy development and roll-out through process development and analysis to achieve your strategic goals. Read more about how we deliver here, or contact us. Labels: methodology, project management, strategic goals Posted on Wednesday, May 13, 2009 ProcessStep Case Study Series #5  Case study: Process Mapping the process of changing from a business division into a company Enterprise: South African State Owned Enterprise Petanque role: Delivered ProcessStep Duration: 3 workshop days of Process Mapping and Action Listing Scope: The processes were needed for a current, operating division to become a corporatized entity. We designed the processes with the client corporatization team on who needs to do what to change the business from a division to a fully fledged company. These are now being used as part of the overall corporatization project which needs to deliver the new company: operational, branded and incorporated in 2010. The work was presented to the SOE's board a week later, and the way forward was signed off. Application: This information is now being used as input into the Program Manager's project plans. Benefit: Actions to be taken agreed on, role clarity obtained, risks and mitigations identified and planned for, scheduling agreed to, process defined and agreed to. Labels: bpm, case study, process optimization, ProcessStep, Risk Management, role clarification, strategic goals Posted on Tuesday, April 7, 2009 ProcessStep Case Study Series #4 Case study: Processing Mapping the Corporate Communication Function in order to support the Business requirements Enterprise: Large South African parastatal Petanque role: Delivered ProcessStep Duration: 2 workshop days of Process Mapping and Action Listing Scope: This project was an extension of a mega-project to develop an organizational structure in support of the new business model. As part of that project the Corporate Communications process was documented. Further review was required to ensure seamless support of the organization. Corporate Communications needs to contribute to business growth and to develop a positive reputation for the organization. In workshops, with relevant role players, we reviewed and designed the processes to support the enterprise by clearly defining the activities, people, systems and performance indicators to effectively communicate the pillars: Strategic Direction, Organizational Transformation, Brand Repositioning and Policies & Procedures. Application: The processes were redesigned to drive and support a high performance organization, to develop a positive reputation and to enable Corporate Communication to meet the business' strategic objectives. The action lists were used to identify shortfalls within the process and are used continuously by management for process improvements. Benefit: Immediate outcomes of this project were transparency, resource management, obtained role clarity, identified risks and controls, agreement and buy-in of the redefined process. Labels: bpm, case study, process optimization, ProcessStep, role clarification, strategic goals Posted on Monday, April 6, 2009 |
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