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ProcessStep Case Study Series #2  Case study: Process Mapping the Human Resource Function in order to support the Business requirements Enterprise: Large South African parastatal Petanque role: Delivered ProcessStep Duration: 9 Workshop days for Process Mapping and Action Listing Scope: This project was an extension of a mega-project to develop an organisational structure in support of the new business model. In March - September 2008 we spent time documenting the Human Resource processes. Further review was required to ensure seamless support to the organisation. The HR function's purpose is to support the organisation's strategic objectives to become a high performing business through the provision of specialized Human Resource services. We facilitated the process design to support the enterprise by clearly defining all the HR processes, people and systems and how they should interface with the relevant business and supporting units. In other words, what needs to be done by whom in a best practice manner and when in each of the defined processes. These processes were then presented to the business units using their services to develop a best practice process designed to enable business to meet its strategic objective. The review included the following 'existing' and 'envisaged' processes:
Benefit: Immediate outcomes of this project were transparency, resource management, role clarity, risk and control identification, agreement and buy-in of the redefined process. Feedback: "By using visual storyboarding, we were able to clearly identify shortfalls and highlight the issues that needed to be resolved." "Being part of the HR process mapping sessions, I was able to see the bigger picture and how HR integrates with business and the HR value chain." Labels: bpm, case study, process optimization, ProcessStep Posted on Tuesday, March 24, 2009 0 Comments: |
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